2 posts tagged “mac”

The newest version of TextExpander dropped this afternoon, and it sports a feature I've been wanting since forever: Applescript snippets.

I just threw together a proof-of-concept that has my head spinning with possibilities. A bit of background: we use Asterisk, an open source VoIP system, primarily because it affords us the ability to record phone conversations. When we interview leads, we ask their permission to share the recording with partners that are matched with their project. It also comes in handy when documenting support calls.

Now, when I'm writing up a support case, I can simply type lastcall, and TextExpander will grab the details of my last phone conversation from the Asterisk database, along with a link to the call recording:

6 minute conversation with JOE SMITH (8005551212)
http://asterisk.local/callprofile/?id=200463